Shipping:
- We will ship within two business days after your order.
- We will only ship to your billing address if you pay via Credit card or Paypal.
- Shipment address must be the same as the Credit card billing address.
- Once your order has been shipped; we will send the tracking number to you.
- We ship by either UPS or USPS and it depends on the weight of the item.
- Free shipping withen USA, 48 states only.
- Because we don't ship to PO boxes so we must have your street (physical) address.
- If the shipping goes well without delay, you will get your item within 3-7 days.
- Please note: After your order has been shipped, it might take 24 to 48 hours for the carrier to update its tracking information.
Warranty Information:
- Warranty for RO parts is 12 months.
- If the product is found defective within 3 months from purchase date, we
will replace defective parts completely free of charge.
- If it is after 3 months from purchase date, you will have to pay the S&H
for the replacement part(s).
(The buyer have to return the defective parts if requested)
- The following situations are not included in the warranty:
1. The item was bought more than a year ago.
2. The item was damaged by low temperatures or improper use.
Return/Refund Policy:
- Items must be returned within 30 days from shipped date.
- The buyer is responsible for all return shipping costs.
- Items must be BRAND NEW, UN-USED,include ALL parts that comes with in
original package.
- We will charge a fee if buyer failed to return ALL parts.
- Actual S&H will be deducted from item prices to reflect freight(include
free shipping item).
- 10% restocking fee applies to all items.
If you have further question about shipping & return policy, please Email to ro-sales@purewater.com
Shipping Question:
Q: Do you ship worldwide?
A: Yes, we ship to Canada by UPS courier, other countries by US post services.
Q: Is the free shipping suitable for Alaska or Hawaii
or Puerto Rico?
A: Our Free shipping benefits only for Continental 48 lower states.
All buyers must provide physical address and not PO box.
Q: Why is the price so cheap?
A: We deal with Ten Ye water filter System Company in Taiwan. Every month a mast
of merchandises will be shipped to the US. Because we deal in mast amounts, the
price would be lower. So that is why our items were sold inexpensively.
Q: Do you combine shipping?
A: Yes, we do combine shipping at our website.
Q: What is the Warranty?
A: We provide one year warranty for all of our RO parts.
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