Shipping:
- We will ship within two business days after your order.
- We will only ship to your billing address if you pay via Credit card or Paypal.
- Shipment address must be the same as the Credit card billing address.
- Once your order has been shipped; we will send the tracking number to you.
- We ship by either UPS or USPS and it depends on the weight of the item.
- Free shipping withen USA, 48 states only.
- Because we don't ship to PO boxes so we must have your street (physical) address.
- If the shipping goes well without delay, you will get your item within 3-7 days.
- Please note: After your order has been shipped, it might take 24 to 48 hours for the carrier to update its tracking information.
Warranty and Return Policy:
- 100% refund in any case. Item must be returned within 30 Days, buyer pay for return shipping.
- Warranty for RO parts is one year.
- If it has damage during normal use, we will provide free replacement parts
(You have the responsibility to return the damage parts)
- The following situation is not considered as warranty:
1. The item was bought over one year.
2. The item was damaged by low temperature.
3. The item was damaged by improper use.
If you have further question about shipping & return policy, please Email to ro-sales@purewater.com
Shipping Question:
Q: Do you ship worldwide?
A: Yes, we ship to Canada by UPS courier, other countries by US post services.
Q: Is the free shipping suitable for Alaska or Hawaii
or Puerto Rico?
A: Our Free shipping benefits only for Continental 48 lower states.
All buyers must provide physical address and not PO box.
Q: Why is the price so cheap?
A: We deal with Ten Ye water filter System Company in Taiwan. Every month a mast
of merchandises will be shipped to the US. Because we deal in mast amounts, the
price would be lower. So that is why our items were sold inexpensively.
Q: Do you combine shipping?
A: Yes, we do combine shipping at our website.
Q: What is the Warranty?
A: We provide one year warranty for all of our RO parts.
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